A: We thoroughly check our merchandise for
defects. However, if you
think there is a defect with
the item purchased or you
believe there was mistake
with your order, you can
contact us and return your
item for an exchange.
Exchanges are accepted up
to 30 days from purchase
date. Because
everything is custom made
and made to your
specifications, we are
unable to accept
returns/exchanges because
you placed an incorrect
order or changed your mind.
Q: How long
will it take to get my
order?
A: On average,
letters take only 2
business days to
produce, and 2-7 business days to
ship depending on where you live.(We ship from Arizona).
We are unable to give you an
exact date of when your
order will arrive. Group
orders may take longer.
Please contact us for more
information on larger order
production and delivery
times. In rare cases, there
may be a backorder (or
discontinue) on a patterned
fabric. If this is the case,
you will be notified and
given the option to wait,
change your order, or cancel
your order.
Q: Do you offer an overnight shipping
option?
A:
Due to
the exorbitant cost and
pressure it creates, we do
not offer this service.
The quickest service we
offer at this time is
Priority Mail. USPS
estimates a 2-3 business
ship time. When
judging your timing, you
also need to factor in our
production time which is 1-2
business days. When we
see a Priority order come
through, we do our best to
get it out within
business day but you always
want to estimate for worst
case scenario.
Q: Where’s my tracking number?
A: Your letters will be mailed via
USPS First Class Mail. USPS
has minimum sizes and
weights in order to issue a
tracking number. For this
reason, we are unable to
give you a tracking number.
Tracking numbers are only
issued for orders of
approximately 10 sets of
letters or more.
Q:
How will my letters arrive?
A:
Each letter you choose will
arrive to you in 2 pieces.
For example, “A” would
arrive as a foreground piece
and background piece.
Ironing instructions are
included in your
confirmation email which
details out how to iron
them.
Q: Can you tell me the status of my
order?
A: We only send out emails if there
is a concern/problem with
your order. If you have not
heard from us, it means
everything went well with
your order and your letters
were mailed 2 business days
(or less) from the day you
placed your order.
Q: What is an e-check? Why does it
take longer to receive my
order?
A: When paying through Paypal, you
can either pay with a credit
card or your bank account (echeck).
A credit card clears
instantly and your order is
processed right away. If you
pay with an echeck, it can
take up to 4 business days
to clear. Your order will be
processed after we receive
notification from Paypal
that it has cleared. If you
need your order processed
right away, we suggest you
pay with a credit card.
Q: Do you offer discounts for group
orders?
A: We love group orders and are more than
happy to offer you a
discount. A minimum of 8
items qualifies as a group
order. Please contact us for
an accurate quote.
Q:Can I get your collegiate
letters in one of the
patterned fabrics that you
offer with LetterMeGreek?
A:We are
unable to offer the patterns
in the collegiate font due
to production differences.
Q:Why was my credit card
charged/check cashed even
though I haven’t received my
item yet?
A: Everything we produce is custom-made,
based on your instructions.
Therefore, all payments are
processed immediately, so we
can begin work on your
order.
Q: Can my order be shipped to a university
address?
A: Most definitely. Many of our customers
are college students, and we
realize that we are many
times shipping to dorm and
apartment addresses. It is
your responsibility to make
sure that you can receive
packages on your end. You
are responsible for keeping
your mailing address up to
date. We are not responsible
for items returned to us
because you are on a school
vacation, you have gone home
for the summer, or you have
moved but never updated your
address. If your item(s) is
returned to us because of an
incorrect address on your
part, you will be charged
the postage to re-ship.
Q: What is Tackle Twill?
A: Tackle Twill is a process, not a
product! Tackle twill is the
coordinated sewing of
specialty letters, numbers,
and appliqué shapes. It is a
labor intensive process that
takes skill, time, and
equipment to do properly.
Traditionally, 100%
polyester twill is the
farbic of choice.
